Pallavi Food Chain

At Pallavi Food Chain, we are committed to delivering fresh, high-quality groceries right to your doorstep. Since we deal with perishable items, our return and refund policy is designed to be simple, fair, and transparent.

🔁 Return Eligibility

We accept returns or offer refunds in the following cases:

  • Damaged or spoiled products
  • Incorrect items delivered
  • Expired or near-expiry products
  • Missing items from your order

Please report the issue within 24 hours of delivery with proper proof (photos/videos).

🚫 Non-Returnable Items

To maintain hygiene and safety standards, we do not accept returns for:

  • Opened or used products
  • Partially consumed items
  • Products stored improperly after delivery
  • Orders returned due to change of mind

💸 Refund Policy

Once your return request is approved:

  • Refunds will be processed within 3–5 business days
  • Refund will be issued via:
    • Original payment method, or
    • Store credit (if preferred)

🔄 Replacement Option

If you prefer a replacement instead of a refund, we’ll deliver a fresh product at no extra cost.

📞 How to Request a Return

You can reach us through:

Please share:

  • Order ID
  • Issue details
  • Clear images of the product

💚 Our Commitment

At Pallavi Food Chain, we don’t just deliver groceries—we deliver freshness, trust, and satisfaction.